Ensure nothing slips between the cracks with Avenue's auto-assignment feature! Alerts routed to teams with assignment policies are automatically assigned to one of its team members based on the policy set.
Teams can set assignment policies by editing their team settings (click on the pencil icon next to a team) on the Teams page.
💡Note: You must have at least one member added to a team to be able to select that team in the Auto-Assignment section of a monitor:
The choices for Auto-Assignment are:
None - Opt out of any auto-assignment policy and manually assign your team's alerts.
Random - Avenue randomly assigns alerts to team members.
Random(Working Hours) - Avenue assigns to team members only during their working hours.
Round Robin - Assignment will cycle through members in order.
Each teammate on Avenue can set their working hours and signal preferences (Slack, Whatsapp, etc.) under their profile settings. If a team member updates their preferences, phone number, or other contact information, it will automatically update all policies in place.
⛑️ If you need any help or have any questions please contact support by email or at any time within the app, scroll down to the Get Help button on the left navigation bar.