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Auto-Assignment
Updated over a week ago

User Auto-Assignment

When you select to auto-assign to a user from the dropdown, Avenue will automatically assign each signal from that monitor to the user you selected.

Team Auto-Assignment

When you select to auto-assign to a team from the dropdown, Avenue will automatically assign the signal to a member of that team based on the auto-assignment policy of that team. Check out this document to learn about team auto-assignment policies.

Dynamic Auto-Assignment

Dynamic auto-assignment means that who the signal will be auto-assigned to depends on the data within the signal.

For example, if you set up a monitor to track a metric for each of your stores, and each store has an associated point person, you may want to automatically assign the signal trigged by a store to that specific store's point person. To do this, you need dynamic auto-assignment.

In order to choose dynamic auto-assignment, you enter the field from the signal that identifies the team or user inside a pair of double brackets in the auto-assignment input box.

Dynamic User Auto-Assignment

To dynamically auto-assign a signal to a user, enter the field corresponding to the user's email address inside the auto-assign dropdown field. For example, if the signal data returns a field named email, which corresponds to the email of the person you would like to assign to the incident, then you would enter {{ email }} into auto-assign field.

[NEW] Dynamic Team Auto-Assignment

To dynamically auto-assign a signal to a team, enter the field corresponding to team's slack channel inside the auto-assign dropdown field. Don't forget that the slack channel must start with '#'! For example, if the signal returns a field named slackChannel, which corresponds to the slackChannel of the team that you want to assign the incident to, then you would enter {{ slackChannel }} into the auto-assign field.

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