Organizations can assign permissions according to the different user types, all within their Avenue workspace.
A user can fall into one of four roles:
Admins can oversee their Avenue workspace and can modify other users’ permissions
Creators can create and edit monitors and data views, querying data directly
Members can receive and respond to alerts
Guests is a view-only role. Recommended for 3rd party team members
What can each role do?
Guests can:
Only see information about the signals assigned to them
The user cannot access underlying monitor logic.
Members can:
Review and mute existing monitors
Resolve and escalate any alerts
Edit their own user settings (such as their default notification destination)
Creators can do everything that Members can, as well as:
Create, update, and delete:
Monitor drafts and monitors
Teams and team members
Add new integrations (e.g. Slack, Customer.io)
Run queries and view the data returned to a given monitor
Admins can do everything that Members and Creators can, as well as:
Create, update, and delete database connections
Modify other users’ roles
Remove users from the organization
Update the organization email domain whitelist (used to allow new users to join the organization)
Update other organization properties such as the the name
Make changes to organization billing preferences
FAQs
Who can modify user roles?
Only Admin users can modify user roles.
What roles should I assign my teammates?
The rule of thumb for role assignment should be to give each member of your organization the minimum permissions required for them to execute their role. That is if you anticipate that Bob will only respond to alerts created by others, make him a Member. Likewise, if you’d like Alice to be responsible for creating new alerts, make her a Creator!
How do I change my (or my teammates’) role(s)?
Navigate to the Teams page in the Avenue app and click on the pencil icon to open the editing pane for a given organization member:
After confirming your selection, the updated user’s role will be reflected in the Teams page and the next time they log into the Avenue app.
How do I bulk invite Guest users to Avenue?
Using a directory sync we can enable any whitelisted user (i.e. anyone with the gmail account tied to your Avenue account) to be automatically created as a Guest user in Avenue. We recommend doing this in cases where you have a large number of non-W2 employees (such as BPO, 1099 contractors, etc). Please speak with customer service to set this up.