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The Lookup Keyword
The Lookup Keyword
Updated over a week ago

What's in this article?

What is the lookup Keyword?

Lookup is a keyword that you can use to link subscriber destinations regardless of subscriber type. It will "lookup" the Avenue users Slack ID, phone number, or Telegram based on the users email returned in the monitor query.

Here is the syntax, make sure to replace email_column with your data's column name:

{{lookup email_column}}


How to use the lookup Keyword

Quick Notes:

  • If the user has not integrated Slack / has not stored their phone number on the settings page, {{lookup email_column}} will default to the email.

  • The user must also be an existing Avenue user.

Let's say that your operations team uses Slack and Telegram. Avenue will save your users contact info, like this:

Name

Henry Cook

Email

Slack ID

U056QP9TT8D

Phone Number

555-555-5555

Telegram ID

T053QG9DF77

As long as your monitor query results include your Avenue users email:

You can use the lookup keyword syntax to look up the users saved contact information:


โ›‘๏ธ If you need any help or have any questions please contact support by email, or at any time within the app, scroll down to the Get Help button on the left navigation bar.

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